Description
Family Support Team Manager
Salary: £32,452.50 FTE, including market supplement (pro rata: £19,471.50 actual per annum)
Location: HMP Belmarsh
Working pattern: Part time, permanent — 22.5 hours per week, on a rota including regular weekend work
Role Overview
Pact is looking for a Family Support Team Manager (known internally as a Family Engagement Manager) to lead our visitor centre services at HMP Belmarsh. This is a hands-on management role at the heart of family engagement work, overseeing the prison's booking line, family visit catering, children's play sessions, and a range of family-focused interventions. You'll also support families' access to secure video visits and work closely with our subcontractors in the Visits Centre.
What You'll Be Doing
Managing the visitor centre provision at HMP Belmarsh
Overseeing the prison's booking line service
Coordinating family visit catering services
Facilitating play sessions for children during family visits
Delivering family-focused interventions, including homework clubs, special visits and themed family days
Supporting families' access to secure video visits
Coordinating with subcontractors operating in the Visits Centre
What You'll Bring
Demonstrable ability to coordinate a broad range of services
Experience of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families
Strong organisational skills and the ability to manage a demanding workload
Ability to contribute to the planning and development of Pact's family work
Knowledge of safeguarding and child protection practices
Strong interpersonal and communication skills, with the ability to build partnerships across agencie
What's On Offer
Generous holiday allowance
Contributory pension
Free advice, information and counselling service
Corporate eye care scheme
Cycle to work scheme
Season ticket loan
Charity worker discounts
Enhanced maternity package
Wellness, inclusion and diversity groups
Blue light card
Access to training events to support your professional development
A thorough induction process, with ongoing support from a friendly and experienced team
Additional Information
This is a part-time, permanent post working 22.5 hours per week on a rota that includes regular weekend work.
Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with criminal convictions (appointment is subject to a risk assessment).
This role is subject to: a 6-month probationary period; verification of identity and right to work in the UK; satisfactory references covering a 3-year period; declaration of unspent criminal convictions (and, where relevant, a satisfactory risk assessment); Prison Vetting; and a Disclosure and Barring Service check. Please note that bankruptcy or County Court Judgements may affect vetting outcomes for prison-based roles.
Closing date: 8 November 2026. We reserve the right to close this vacancy early if sufficient applications are received, so early applications are encouraged.
REF-(Apply online only)
