Description
Security Concierge – Residential Apartments
Location: Birkenhead, Merseyside
Salary: £15.00 per hour
Hours: Monday–Friday, 5 hours per day (25 hours per week)
Working Pattern: Flexible start and finish times
Contract: Permanent, Part-Time
SIA Licence: Desirable but not essential
The Opportunity
We’re recruiting for a professional and reliable Security Concierge to join a luxury residential apartment development in Birkenhead.
As the first point of contact for residents and visitors, you’ll be responsible for delivering excellent customer service while maintaining a safe, secure and welcoming environment.
Previous experience in security, concierge, hospitality or customer service would be advantageous, although an SIA licence is not essential.
Key responsibilities include:
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Providing a professional and welcoming first point of contact for residents, guests and visitors.
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Delivering exceptional customer service and maintaining the high standards expected within a luxury residential environment.
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Monitoring access to the building and ensuring only authorised individuals enter the premises.
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Maintaining a professional and attentive presence throughout the development.
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Assisting residents with general enquiries and responding to requests in a friendly and efficient manner.
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Managing visitor access and coordinating deliveries, parcels and collections.
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Conducting routine checks of communal areas to help maintain a safe and secure environment.
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Responding professionally to incidents, concerns or emergencies, escalating issues where appropriate.
About You
We’re looking for a friendly, approachable and professional individual who understands the importance of delivering an excellent resident experience.
The ideal candidate will have:
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Excellent communication and interpersonal skills.
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A professional appearance and a friendly, welcoming manner.
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Strong customer service skills and a genuine willingness to help others.
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The ability to remain calm and professional when dealing with challenging situations.
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A reliable, punctual and flexible approach to work.
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Good organisational skills and the ability to manage multiple responsibilities.
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Confidence working independently and as part of a wider team.
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A proactive approach to maintaining a safe, secure and welcoming environment.
Desirable but not essential:
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A valid SIA licence.
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Previous experience in a security, concierge or front-of-house position.
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Experience working within residential developments, hotels, serviced apartments or hospitality.
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Previous experience dealing with residents, visitors or high-end clientele.
Salary & Working Hours
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Pay: £15.00 per hour.
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Hours: 25 hours per week.
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Working Days: Monday to Friday.
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Shift Pattern: 5 hours per day, with flexibility around start and finish times.
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Contract: Permanent, part-time position.
Why Apply?
You’ll benefit from consistent weekday working hours, flexibility around your daily schedule and the opportunity to work in a professional, welcoming environment.
If you’re a reliable, customer-focused individual who takes pride in delivering excellent service, we’d love to hear from you.
Apply today to find out more about this opportunity
