Description
Customer Services Administrator
Bromley, Kent
£23,842 per annum
Permanent, Part Time
Join a team that puts people first.
At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a part-time basis you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. This is a part time role, working Wednesday, Thursday and Friday.
What you’ll be doing:
* Handling a high volume of inbound calls and enquiries with professionalism and care
* Responding to customer correspondence via email and letter
* Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
* Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
* A confident communicator with a strong telephone manner
* Excellent written and verbal communication skills
* Good computer literacy and attention to detail
* A team player with strong organisational skills and the ability to prioritise effectively
* Someone who enjoys investigating and resolving issues
* If you have financial services experience this is of benefit but it is not essential.
What we offer:
* £23,842 pro rata
* Annual holiday allowance of 25 days holiday plus bank holidays pro rata
* Contributory pension scheme. Company matches up to 5%
* Life cover
* Hybrid working after training (1 days/week from home)
* Supportive team culture and opportunities to grow
* 1 days paid charitable workday
* Wellbeing support Programme
Working hours:
24.25 hours per week, Wednesday to Friday.
Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community
