Description

Overview

ETRO, is a leading company in the Fashion & Luxury sector that has its roots in Made in Italy.ETRO has always been synonymous with style, quality and elegance.

Responsibilities

The Stock Controller/Sales Associate must ensure the sale of the products through direct contact with customers, operating within the directives received periodically by the Store Manager, in line with the sales philosophy and the company’s service standards. Make sure that the BOH keeps tidy at all times.Areas of responsibility:- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise;- Ensure customer reception, assistance and guidance during the purchase process, maintaining a high level of service to ensure customer satisfaction;- Provide an adequate customer service, through the timely and correct understanding of the customersu2019 needs, through open and leading questions and assisting them with the fitting;- Contribute to the achievement of the assigned sales target, monitoring KPIs ;- Suggest styles and encourage sales to the customers, offering alternative items and add-on products to them;- Engage clients to develop long term relationships, leveraging instore clienteling tools such as the instore portal and client books in order to foster Brand loyalty;- Participate and operatively contribute to special projects such as promotions or events;- Cooperate to the maintainance of the product exposition on the sales floor;- Carry out the ordinary cash duties.WE OFFER a part-time (21 hours/Week) position, a fixed-term contract and an attractive remuneration.

Qualifications

  • A previous strong experience in a similar position, best as a Stock Controller/Sales, in Luxury brands;
  • Nice to have: previous experience in Bicester Village;
  • Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service;
  • Excellent communication (oral and written) and strong interpersonal skills. Able to build strong, authentic relationships with clients and to partner with fellow team members whilst supporting and working effectively with the management team;
  • Motivated and committed with a u2018can dou2019 positive attitude;
  • Adaptable and flexible;
  • Perfect knowledge of English is required. Knowledge of a second foreign language will be a plus;
  • Availability to work on shifts, from Monday to Sunday.