Description
SOHO HOME
Overview
The Roleu2026
Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. This is a full time position, where you will be based at our retail outlet in Bicester Village. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Responsibilities
Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
- Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
- Provide any extra information to customers about products and services on offer throughout the store and online as required
- When a product is not available, always offers alternatives.
- Deal with queries in a professional manner or by passing them onto the manager
Product knowledge
- This involves an outstanding knowledge of the products and the quality of the service provided.
- Have an excellent knowledge about the products and services on offer by Soho Home retail
- Maximize the potential of products in the retail space to create sales
Drive sales
- This involves a good knowledge of the business that will provide a growth in sales.
- Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
- Be aware of the best and slow sellers to improve general sales
- Give feedback to AM & Retail Manager about what is selling
- Meet daily sales targets as part of the retail team
Additional responsibilities
- Source products from the Back of house where required
- Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
- Successfully cash up at the end of the day
Qualifications
Requirements/ Qualifications:
- Have a proven experience in a similar role within a retail outlet
- Be able to deliver a high level of customer service
- Communicate honestly, openly and constructively
- Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
- Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
- Be a strong team member