Description

Overview

Passionate about REISS, going the extra mile and providing exceptional service. Playing your part within the store

team, you will provide a premium, genuine and tailored customer service experience which exceeds our customersu2019

expectations; contributing towards store targets and the operational success of the store. We are looking for 24 hour and 32 hour.

Responsibilities

  • Deliver a premium, genuine and tailored customer service experience which exceeds our customer expectations; engage the customer, and build trust and loyalty
  • Sales u2013 identify opportunities to sell to our customer through, for example, alternative options, add on sales, outfit building etc., in a manner which is sincere and genuine and best fits the customersu2019 requirements
  • Keep up-to-date and an in-depth knowledge of product; communicate positively about the brand
  • Actively engage and undertake duties that supports the store operations, for example, front cover; fitting room service; till point transactions and keeping the store tidy and clean
  • Comply and adhere to company policy and procedures including operational processes and procedures including those relating to for example, minimising stock loss, health and safety etc
  • Maintain positive working relationships with your store team, peers and colleagues and provide assistance
  • Attend and participate in team briefs and meetings
  • Self-Development: take active involvement in your own learning and development
  • Communicate appropriately with customers, team members and managers, employees from other companies and departments; escalate any customer concerns or employee matters to a manager
  • Positively respond and adapt to changes in requests, store requirements or business needs
  • As and when required, provide support to peers and others; and undertake additional duties and/or tasks

Qualifications

  • Experience in retail fashion and/or service, ideally within a premium or luxury environment
  • Understanding of and/or experience in premium customer service, clienteling and CRM
  • Interest in retail, fashion and/or design
  • Excellent communication skills and interpersonal skills
  • Motivated, focused and driven to achieve individual and team goals
  • Team player
  • Flexibility; ability to adapt to changing priorities and requirements
  • Ability to work at pace
  • Take pride in personal presentation and grooming
  • Personable, confident, resilient, energetic and a sense of fun!