Sales Associate Educator

THE MISSION OF AN EDUCATOR (the Role):Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate our guests on the fabrics, features, fit and function of our product, our culture and the communities we belong to. Our goal is to have guests leave our stores having learned something, rather than having purchased something. By educating guests we empower them to make decisions for themselves based on the facts that we offer them. The guesswork is taken out of shopping for customers, and a u2018Wow! Itu2019s You!u2019 guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athletica. Authentic conversations are key to delivering the ultimate guest experience by relaying your experiences with lululemon products to the guest. This is truly the most important role in our company and we rely on our educators to authentically share our culture and brand with their community.A DAY IN THE LIFE OF AN EDUCATOR (the Tasks):Education and Guest Experience:u2022 Provides guests with world-class u2018educationu2019 and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiencesu2022 Product Education: communicates special features, benefits, fabric properties, usage, and best care instructionsu2022 Culture Education: u2018demonstratesu2019, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)u2022 Community Education: ensures guest is aware of in-store community bulletin board u2013 for information and resources regarding yoga and other health, fitness and related community information. We are the hub for all sweaty endeavors in our communities!Floor Duties:u2022 Creates excitement and FUN for our guests on the retail flooru2022 Receives/processes stock received from warehouse, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areasu2022 Assists in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as requiredu2022 Answers phone inquiries as requiredu2022 Ensures stock replenishment in work areasu2022 Ensures items from change rooms are returned to appropriate area – sized and taggedu2022 Prepares pants for hemming including pinning, completing necessary documentation (customer/store hemming slip); and educating regarding timelines for completionu2022 Arranges for mail and/or delivery, as required, to other locations and/or warehouseu2022 Completes assigned clean up evening dutyu2022 Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cardsu2022 Prepares alterations for pick up the next dayu2022 Unpacks boxes for inventory as required. Boxes can weigh 10 – 30 lbsu2022 Under the direction of the Store/Assistant Manager performs/completes other additional project, duties, and assignments as required and/or by requestEDUCATOR MUST HAVEu2019S (the Knowledge, Skills and Qualifications):u2022 Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in and out of the store with the store teamu2022 Strong personal sense of style and athletically mindedu2022 Upbeat, optimistic, passionate, friendly and authenticu2022 Excellent team player and ability to work independentlyu2022 Responsible and dependableu2022 Proactive and solution-orientedu2022 Excellent communication skills u2013 verbal and writtenu2022 Extraordinary guest interaction, organizational and time management skillsu2022 Ability and willingness to accept and provide feedbacku2022 Completion of grade 12 education u2013 preferredu2022 Strong problem solving and decision-making skills.u2022 General computer knowledge.AN EDUCATORu2019S WORKING DAY (the Hours):We expect all full-time employees to be available to open and close, at a minimum, twice per week. We expect all part-time employees to be available to open and close a minimum of once per week. Everyone must work one weekend day. Part-time is up to 23 hours per week; full time is 24-40 hours per week. Time is spent educating on the retail floor.TO APPLY FOR THIS POSITION:If you are seeking a position in a company which fosters and supports health and fitness, personal development, growth, change, responsibility and overall success please submit your resume and cover letter directly to this posting.NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Internal Job Description:

THE MISSION OF AN EDUCATOR (the Role):

Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate our guests on the fabrics, features, fit and function of our product, our culture and the communities we belong to. By educating guests we empower them to make decisions for themselves based on the facts that we offer them. By doing this, the guesswork is taken out of shopping for customers, and a u2018Wow! Itu2019s You!u2019 guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athletica. Authentic conversations are key to delivering the ultimate guest experience by relaying your experiences with lululemon products to the guest. Involvement in teamwork is highly emphasized and the focus is placed on turning a u2018nou2019 into a u2018yesu2019 whenever possible.

A DAY IN THE LIFE OF AN EDUCATOR (the Tasks):

Education and Guest Experience:u2022Provides guests with world-class u2018educationu2019 and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiencesu2022Product Education: communicates special features, benefits, fabric properties, usage, and best care instructionsu2022Culture Education: u2018demonstratesu2019, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)u2022Community Education: ensures guest is aware of in-store community bulletin board u2013 for information and resources regarding yoga and other health, fitness and related community information

Floor Duties:u2022Creates excitement and FUN for our guests on the retail flooru2022Receives/processes stock received from warehouse, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areasu2022Assists in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as requiredu2022Answers phone inquiries as requiredu2022Ensures stock replenishment in work areasu2022Ensures items from change rooms are returned to appropriate area – sized and taggedu2022Prepares pants for hemming including pinning, completing necessary documentation (customer/store hemming slip); and educating regarding timelines for completionu2022Arranges for mail and/or delivery, as required, to other locations and/or warehouseu2022Completes assigned clean up evening dutyu2022Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cardsu2022Prepares alterations for pick up the next dayu2022Unpacks boxes for inventory as required. Boxes can weigh 10 – 30 lbsu2022Under the direction of the Store/Assistant Manager performs/completes other additional project, duties, and assignments as required and/or by request

EDUCATOR MUST HAVEu2019S (the Knowledge, Skills and Qualifications):

• Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in and out of the store with the store teamu2022Strong personal sense of style and athletically mindedu2022Upbeat, optimistic, passionate, friendly and authenticu2022Excellent team player and ability to work independentlyu2022Responsible and dependableu2022Proactive and solution-orientedu2022Excellent communication skills u2013 verbal and writtenu2022Extraordinary guest interaction, organizational and time management skillsu2022Ability and willingness to accept and provide feedbacku2022Completion of grade 12 education u2013 preferredu2022Strong problem solving and decision-making skills.u2022General computer knowledge.

AN EDUCATORu2019S WORKING DAY (the Hours):

We expect all full-time employees to be available to open and close, at a minimum, twice per week. We expect all part-time employees to be available to open and close a minimum of once per week. Everyone must work one weekend day. Part-time is 19 hours or less per week; full time is 20-40 hours per week. Time is spent educating on the retail floor.

SELF DEVELOPMENT AND LEARNING (the Growth):

Proactively acquires knowledge/education regarding company general information, news bulletins, store policy, processes, quality control, new garments/styles, customer feedback/experiences, and staff information/communiqu by consistently reviewing:u2022lulunetu2022lululemon.comu2022Staff Communication Booku2022The Training Hubu2022The Juicy Goods